We build and operate intelligent systems for financial services and retail. Proprietary platform. Compliance-first. India & USA.
ZapTech is a technology-driven operations company founded in 2012 in Pune, India. We design and operate intelligent systems for businesses that serve people in complex, high-stakes situations — from recovering payments to fulfilling orders.
Our proprietary operations platform powers everything we do: workforce management, contact intelligence, compliance enforcement, and real-time performance analytics. Every system is built in-house.
We operate from Pune with a presence in Austin, Texas, running multi-shift operations that cover US business hours natively from India.
Deep operational expertise in regulated, high-volume industries. Each vertical runs on our proprietary technology platform with built-in compliance.
End-to-end debt recovery operations with compliance-first contact strategies, AI-assisted caller coaching, and real-time settlement processing. FDCPA and TCPA compliant across every interaction.
Curated retail operations spanning product sourcing, order fulfilment, customer engagement, and multi-channel communication. WhatsApp and RCS-native outreach for the Indian market.
Revenue cycle management for healthcare providers — claims processing, denial management, and patient billing operations built on the same compliance-first platform.
Every system, every process, every interaction is built to withstand scrutiny. Here’s what backs our work.
Our operations platform is designed and built entirely in-house. It handles workforce management, contact intelligence scoring, compliance enforcement, real-time caller coaching, and automated quality assurance — all from a single unified system.
No off-the-shelf CRM. No third-party dialer dependency. Full control over data, logic, and compliance at every layer.
A small, focused team with deep expertise across operations, technology, and compliance. Same core leadership since inception.
Founder & CEO
14+ years building technology-driven operations. Designed ZapTech’s proprietary platform from the ground up — spanning contact intelligence, workforce analytics, and compliance automation. Leads strategy across all verticals.
LinkedIn →Head of Operations & People
Leads day-to-day operations, hiring, training, and team development. Manages floor performance, quality benchmarks, and the end-to-end employee lifecycle across all business units.
LinkedIn →Head of Compliance & Business Growth
Owns regulatory compliance, client relationships, and business development across US and India markets. Manages licensing, vendor partnerships, and 10DLC registration. Leads creditor acquisition efforts.
LinkedIn →Whether you’re exploring a partnership, placing business, or looking to join our team.
info@zaptech.co.in
+91 87881 18968
534, Amanora Chambers, Amanora Park Town,
Hadapsar, Pune – 411028, Maharashtra, India
Austin, Texas · United States