Sectors

Telecom

Outsource to Zap Tech to Get an Edge in the Telecom Sector

  • Operating Efficiencies : Outsourcing to Zap Tech ensures that important tasks are being executed by well-trained, dedicated professionals who give priority to accuracy and speed. Results will be delivered as per the pre-defined schedule on a consistent basis. Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business - such as monetization of infrastructure investments, building new capabilities, optimizing the product and service portfolio, improving the customer experience and innovating new business models.
  • Scalable Processes : A dynamic telecom business will go through periods of lulls and increased business activity. For instance, the number of inbound calls can increase when a new product is launched. At such times, having Zap Tech for an outsourcing partner will ensure that processes go on unhindered. Along with 24x7 operations, we have the scalable resource capability to cater to an increasing project requirement.
  • Collaboration and Customization : The Service Level Agreement (SLA) is developed in close consultation with your team, after thoroughly understanding your business challenge and requirement. We customize our services as per your specific need, and this helps to ensure that results are aligned with your business objectives.
  • Improved Customer Satisfaction : In the telecommunications industry, customer satisfaction is affected by service levels, service rates, bonus features and customer service, among other factors. Whether your audience is B2B or B2C, outsourcing to Zap Tech will enable you to streamline the customer experience with regard to data processing, customer service, and other related aspects. Our responsive and high-quality services will help you to boost customer satisfaction and loyalty.
  • Technology Advantage : We employ best-in-class technology to facilitate the delivery of the desired results to your business. If the ideal application is available in the market, we identify and utilize the software, or we build one from scratch based on your specifications. Outsourcing to us prevents your having to invest in technology in-house and spend on its maintenance.

Our unique first-contact approach works to drastically improve customer satisfaction and retention. Our change-management process empowers us to manage any telecom related account while ensuring that key industry changes are identified and adhered to.

Telecommunications is a huge market with several specialized fields. Here we are only referring to telecommunications that relate to the consumer business of cellular phones and data. All companies require an effective and efficient business management process and this can give companies a sustainable competitive advantage in the fast-changing business environment of telecommunication. In the Telecommunication Industry, the core competencies required for a company include such things as marketing, supply chain management, resource development, etc. But there are other business processes that can be outsourced to Zap Teach as well, such as billing services, customer relationship management, customer acquisition and pre-qualification, and human resource management.

Utilities

We know where to place your products and within what niches to generation key, targeted sales by positioning products in the right places and at the right time.

Retail

Outsourcing Services That Provide a Distinct Advantage for Retail Businesses

  • Operating Efficiencies : Outsourcing business processes to Zap Tech facilitates their satisfactory completion, without placing undue stress on internal employees. Zap Tech has qualified and experienced professionals on board who get to work on the process with an in-depth understanding of the requirement. Results are delivered in a timely manner, as per the pre-defined schedule. With processes being implemented cost-effectively, Retail businesses can focus on growth areas, such as innovation, value addition for the customer, supply chain and logistics, production, operations, distribution, brand positioning, and portfolio expansion.
  • Scalable Processes : At the time of a sale or marketing promotion, customer demand may spike, putting increased pressure to deliver the requirement. At other times, the spike may not be as predictable - such as in the case of a supply chain roadblock that halts order fulfillment. With scalable resource capability and 24x7 operations, Zap Tech will support your business through periods of normal business activity as well as escalating demand.
  • Collaboration and Customization : We work in close collaboration with your team from the beginning for the Service Level Agreement (SLA), to build a thorough understanding of the requirement and your business challenge. Our services are tailored to match your business objectives.
  • Improved Customer Satisfaction : Whether the target audience is B2B or B2C, Retail businesses have to ensure customers are satisfied with their services. With integral support from Zap Tech for key business processes, your organization can ensure that customers are receiving responsive and personalized services. This will improve satisfaction, loyalty, and recommendations in the long run.
  • Technology Advantage : Technology drives efficiency in the digital age. Zap Tech employs best-in-class technology to facilitate the seamless completion of tasks. We either identify the right application for your outsourcing requirement or build one designed for your specifications. We also have strong IT infrastructure that can be relied on for continuity of the outsourcing process.

We increase your customer loyalty through excellence of execution and, expertly trained team of caring customer service representatives.

Shopping for a new way to approach customer service and support? Look no further. Zap Tech is the leading solution to your brand’s service needs. Take a stroll through our selection of options and find the perfect fit for your brand. Whether you’re looking for omnichannel support, industry-leading flexibility during the holiday season, advanced security or simply the best in quality, you'll find an innovative and unique solution is waiting with the Arise platform.

Sales and Lead Generation
  • Identify Prospects
  • Generate Appointments
  • Nurture Leads
  • Create and Format Proposals
  • Research
Infrastructure

Predictive Dialer

Predictive Dialer

Dialers are used to enhance productivity. Predictive dialers are used for Inbound and outbound operations.

Voice Logger

Voice Logger

To record telephonic conversations for quality and training purposes.

Voice Connectivity

Voice Connectivity

Voice connectivity with multiple telecom providers.

Data Connectivity

Data Connectivity

10 MBPS 1:1 leased line connectivity with redundancy.

Data Storage Devices

Data Storage Devices

Highly secured data storage devices with back up.

Customized CRM / Client Portal

Customized CRM

We create CRM for all our clients and the access is given to the client to monitor the operation remotely.

Interactive Voice Response

Interactive Voice Response

Interactive Voice Response system to collect financial information from customers in a secure way

Telecom Icon Telecom

Outsource to Zap Tech to Get an Edge in the Telecom Sector

  • Operating Efficiencies : Outsourcing to Zap Tech ensures that important tasks are being executed by well-trained, dedicated professionals who give priority to accuracy and speed. Results will be delivered as per the pre-defined schedule on a consistent basis. Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business - such as monetization of infrastructure investments, building new capabilities, optimizing the product and service portfolio, improving the customer experience and innovating new business models.
  • Scalable Processes : A dynamic telecom business will go through periods of lulls and increased business activity. For instance, the number of inbound calls can increase when a new product is launched. At such times, having Zap Tech for an outsourcing partner will ensure that processes go on unhindered. Along with 24x7 operations, we have the scalable resource capability to cater to an increasing project requirement.
  • Collaboration and Customization : The Service Level Agreement (SLA) is developed in close consultation with your team, after thoroughly understanding your business challenge and requirement. We customize our services as per your specific need, and this helps to ensure that results are aligned with your business objectives.
  • Improved Customer Satisfaction : In the telecommunications industry, customer satisfaction is affected by service levels, service rates, bonus features and customer service, among other factors. Whether your audience is B2B or B2C, outsourcing to Zap Tech will enable you to streamline the customer experience with regard to data processing, customer service, and other related aspects. Our responsive and high-quality services will help you to boost customer satisfaction and loyalty.
  • Technology Advantage : We employ best-in-class technology to facilitate the delivery of the desired results to your business. If the ideal application is available in the market, we identify and utilize the software, or we build one from scratch based on your specifications. Outsourcing to us prevents your having to invest in technology in-house and spend on its maintenance.

Our unique first-contact approach works to drastically improve customer satisfaction and retention. Our change-management process empowers us to manage any telecom related account while ensuring that key industry changes are identified and adhered to.

Telecommunications is a huge market with several specialized fields. Here we are only referring to telecommunications that relate to the consumer business of cellular phones and data. All companies require an effective and efficient business management process and this can give companies a sustainable competitive advantage in the fast-changing business environment of telecommunication. In the Telecommunication Industry, the core competencies required for a company include such things as marketing, supply chain management, resource development, etc. But there are other business processes that can be outsourced to Zap Teach as well, such as billing services, customer relationship management, customer acquisition and pre-qualification, and human resource management.

Utilities Icon Utilities
Retail Icon Retail